Almost there! PTConnect is still in beta: we're polishing the final details 🚀
When enabled, the web app's Profile → Privacy and data section lets you request an export of your personal data or account deletion. The same controls are accessible before completing your profile and from the subscription dialog; exporting first is optional.
Export requests show their status and download expiry. Accepting a deletion request locks the account and signs you out; the confirmation shows the request reference and response deadline, not a statement that deletion is complete.
Privacy contact: [email protected]. General support: [email protected].
PTConnect is the controller of account data and of the operation of the service. The personal trainer (PT) is an autonomous controller of the data they collect and manage in their relationship with their clients (for example professional plans and notes). A customer's health data belong to the customer: the PT sees them only during the collaboration, from its creation until its end or early closure, and not afterwards.
You can exercise at any time your rights of access, portability, erasure, rectification, restriction, objection and withdrawal of consent. Export and deletion are available in the app (Profile → Privacy and data); for any other right, or if you cannot access the app, write to [email protected]. We may ask you to verify your identity in a proportionate way.
Some data remain stored after deletion only where law or security requires it:
To deliver the service we use providers that process data on our behalf: Supabase (authentication and database), Hetzner (hosting), Cloudflare R2 (photo and file storage), MailerSend (transactional email), Stripe (payments) and Apple Push Notification service (push notifications).
If you believe the processing breaches data protection law you may lodge a complaint with the Italian data protection authority (Garante per la protezione dei dati personali, www.garanteprivacy.it) or go to court.